FAQ

Yes. You are assigned a person with similar hobbies and interest as you. We will build a rapport and become a friendly call that is looked forward to. We want to hear all your amazing stories and you will have the same person who has built a history to make the connections by listening intently and genuinely caring.

We talk about what you want to talk about.  Pre-selected topics can be submitted as well as what is on you or your loved one’s mind that day.  Some examples are sports, grandchildren, current events, travel, gardening, religion, pets, and the list goes on. At Companion Matters, one of the best parts is when our senior clients tell us about their lives and the amazing things they have experienced.

We will call at the reserved time.  If our call is not accepted or connected we will make three call back attempts with the hour of the originally scheduled time.  If we are still unable to make a connection, we will leave a message and then notify the designated contact via a call and/or email.  

If the client lets Companion Matters know that they do not feel well, their Companion will advise them to seek proper medical treatment. We will then notify the designated contact and let them know what the communicated issue is (i.e. Dad is having back problems today”). In case of an emergency while we are on the phone, we will instruct the client to hang up and immediately call 911.

Of course we can, we are a support system for you. Upon request we can send daily or weekly emails.  

Most definitely. In fact, we encourage you to have at least two – a family member, friend, a neighbor or caregiver. When possible, we recommend the contacts be local.

Currently, we can call anywhere in the world with English and Spanish proficiency.

Yes. We strive to ensure every companion caller has the same interest as our great clients! If for some reason Companion Matters doesn’t have someone who matches your custom profile, your companion caller will research the unique hobby or interest expressed to ensure they can be fully engaged in the client’s interest and a meaningful call can be enjoyed.

Yes. This is an area that we can really offer peace of mind. Companion Matters offers multiple packages that are geared towards this objective such as the wellness and check-in package. We can offer this service with any other plans of you choosing as well. We find that many seniors and persons with disabilities clients need help either reminding or encouraging them to take their medicine and give their family a peace of mind.

At Companion Matters we want everyone to be able to use this service and receive the support they deserve. We offer monthly plans, as well as discounted packages based on 3, 6, and 12 month agreements. The discounts are between 5- 15% percent off. We love giving you these savings back since a lot of our clients are on fixed income.

Yes. All discounted plans are prepaid for the time you choose.